This Privacy Policy was last updated in June 2025. If you continue to use BedPro after any update to this Policy, you are accepting the revised version. We will notify registered players of significant changes by email or on-screen notification.
1. Introduction
BedPro ("the Platform", "we", "us") operates the website at bedpro.onl and all related services including sports betting, live casino, jackpot slots, PSL betting, and live cricket score tracking. When you use BedPro, we collect certain personal information about you. This Privacy Policy explains what that information is, why we need it, and how we handle it responsibly.
This Policy applies to all registered players and visitors to the BedPro platform, regardless of whether they have deposited funds or placed a bet. It should be read alongside BedPro's Terms and Conditions and Responsible Gaming Policy, both of which are published on this website.
BedPro is designed for players in Pakistan. All account operations are conducted in Pakistani Rupees (PKR). When we collect, process, or store your data, we do so with the security standards, payment methods, and user expectations of Pakistani players specifically in mind.
By creating an account on BedPro, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, you should not create an account or continue using the platform.
2. Personal Data We Collect
BedPro collects personal data only to the extent necessary to operate the platform and deliver its services. The categories of data we collect are:
2.1 Registration Data
When you create a BedPro account, we collect your full legal name (as it appears on your CNIC or passport), your date of birth, a Pakistani mobile number, and a valid email address. This information is required to create and verify your account and cannot be substituted with false details.
2.2 Identity Verification (KYC) Data
For the purposes of age verification and anti-money laundering compliance, BedPro may request a copy of your Computerised National Identity Card (CNIC) or passport, and in some cases a selfie or proof of address. KYC documents are encrypted, stored securely, and accessed only by authorised compliance staff.
2.3 Financial Data
We collect details of the payment methods you use to deposit and withdraw on BedPro. This includes your mobile wallet account number (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, and partial card details for Visa/Mastercard transactions. BedPro does not store full card numbers – these are handled by our certified payment processing partners.
2.4 Transactional Data
We maintain a complete record of all deposits, withdrawals, bets, wagers, bonus claims, and account balance changes on BedPro. This data is necessary for accurate accounting, dispute resolution, and regulatory compliance.
2.5 Technical and Device Data
When you access BedPro, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and referral source. This information helps us maintain platform security and improve the user experience.
2.6 Communication Data
If you contact BedPro via live chat, email, or any other channel, we retain records of those communications. This includes support tickets, dispute submissions, and any correspondence related to your account or transactions.
Important: BedPro does not collect or store sensitive personal data such as religious beliefs, political opinions, or biometric data (other than identity document photos required for KYC) beyond what is strictly necessary for legal compliance.
3. How We Collect Your Data
BedPro collects personal data through the following channels:
- Directly from you – when you register an account, complete KYC, make a deposit or withdrawal, place a bet, contact support, or participate in a promotion on BedPro
- Automatically – when you access the BedPro platform, our servers and analytics systems log technical data about the session as described in Section 2.5
- Through cookies and similar technologies – as described in Section 7 of this Policy
- From third-party verification providers – when identity verification or payment processing requires cross-referencing your submitted data with external data sources for fraud prevention or KYC purposes
- From payment providers – when your Easypaisa, JazzCash, or bank transaction is processed, confirmation data is returned to BedPro to reconcile your account
4. How We Use Your Personal Data
BedPro uses the personal data we collect for the following purposes:
- Account management: Creating, verifying, and maintaining your BedPro account
- Payment processing: Processing deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard
- Regulatory compliance: Meeting age verification, anti-money laundering, and Know Your Customer obligations
- Fraud prevention: Detecting and preventing fraudulent activity, bonus abuse, and multiple account creation on BedPro
- Customer support: Responding to queries, resolving disputes, and providing assistance to players
- Platform improvement: Analysing how players use BedPro to improve games, features, and navigation
- Responsible gaming: Monitoring account activity to identify signs of problem gambling and applying protective measures as described in our Responsible Gaming Policy
- Promotions and marketing: Sending eligible players information about BedPro bonuses, PSL promotions, and new features (only where consent has been given and not withdrawn)
- Legal obligations: Complying with any lawful request from a regulatory or law enforcement authority
BedPro does not use automated decision-making or profiling that produces legal effects solely on the basis of personal data without human review.
5. Who We Share Your Data With
BedPro does not sell, rent, or trade your personal data to any third party. We share data only in the following specific and limited circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive only the transaction data required to process your payment
- Identity verification providers: Third-party KYC providers may receive your identity document data to verify your age and identity as required by our compliance obligations. These providers are bound by strict confidentiality agreements.
- Game providers: Casino game studios such as Evolution Gaming and Pragmatic Play receive anonymised session data to ensure fair game operation. They do not receive your personal or financial details.
- Legal authorities: BedPro will share data with law enforcement or regulatory bodies when legally compelled to do so, or where there is a credible suspicion of fraud, money laundering, or serious criminal activity
- Internal teams: Within BedPro, access to personal data is restricted to staff who need it to perform their role. All staff are trained on data handling obligations and bound by confidentiality requirements.
No third-party advertising: BedPro does not share your data with advertising networks, data brokers, or any party for the purpose of targeting you with third-party advertising outside of the BedPro platform.
6. How We Store and Secure Your Data
BedPro takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:
- 256-bit SSL encryption on all data transmitted between your device and BedPro's servers
- Encrypted databases for all stored personal and financial information
- Access controls: Personal data is accessible only to authorised BedPro staff with a legitimate operational need
- Regular security audits and penetration testing of the BedPro platform and infrastructure
- 24/7 monitoring of systems for unusual access patterns or potential breaches
- Secure backup procedures to prevent data loss in the event of a technical failure
Despite these measures, no online platform can guarantee absolute security. If you suspect that your BedPro account has been accessed without your authorisation, contact our support team immediately at support@bedpro.onl and change your password.
In the event of a data breach that poses a significant risk to your privacy, BedPro will notify affected players as quickly as reasonably possible and take immediate steps to contain and remediate the breach.
7. Cookies and Tracking Technologies
BedPro uses cookies and similar tracking technologies to operate the platform and improve the experience for Pakistani players. Cookies are small text files stored on your device when you visit the platform.
7.1 Essential Cookies
These cookies are required for BedPro to function. They maintain your login session, store preferences such as language settings, and ensure the betting and gaming interfaces load correctly. Without these cookies, the platform cannot operate. You cannot opt out of essential cookies while using BedPro.
7.2 Analytics Cookies
BedPro uses analytics tools to understand how players navigate the platform – which pages are visited most, where players encounter difficulty, and how game categories perform. This data is anonymised and used only to improve the platform. You can opt out of analytics cookies by contacting BedPro support.
7.3 Preference Cookies
These cookies remember your settings between sessions – for example, your preferred lobby view, game filters, or responsible gaming tool settings. Clearing your browser cache will remove these cookies but will not affect your account data.
7.4 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse all or some cookies, delete existing cookies, and receive notifications when new cookies are set. Note that disabling non-essential cookies may affect the functionality of some BedPro features.
8. How Long We Keep Your Data
BedPro retains personal data only for as long as necessary to fulfil the purposes described in this Policy and to meet our legal obligations. The general retention schedule is as follows:
| Data Type |
Retention Period |
Reason |
| Account registration data |
Duration of account + 5 years |
Account management and regulatory obligation |
| KYC documents |
Duration of account + 5 years |
Anti-money laundering compliance |
| Transaction records |
7 years from transaction date |
Financial record-keeping and dispute resolution |
| Betting and gaming history |
5 years from account closure |
Dispute resolution and RG monitoring |
| Support communications |
3 years from conversation date |
Quality assurance and dispute evidence |
| Technical / session logs |
90 days |
Security monitoring and fraud detection |
| Marketing preferences |
Until changed or account closure |
Consent management |
When data is no longer required, BedPro destroys it securely through approved data disposal procedures. Deletion requests are honoured promptly in cases where retention is not legally required.
9. Your Privacy Rights
As a BedPro player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@bedpro.onl with the subject line "Data Request".
Right of Access
You can request a full copy of the personal data BedPro holds about you. We will provide this within 48 hours of a verified request.
Right to Rectification
If any personal data BedPro holds about you is inaccurate, you can request a correction at any time through support or your account settings.
Right to Erasure
You can request deletion of your personal data where BedPro has no legal obligation to retain it. Retention periods in Section 8 apply where law requires ongoing storage.
Right to Restrict Processing
You can ask BedPro to limit how your data is used while a complaint or inaccuracy is being investigated, without requesting full deletion.
Right to Portability
You can request your personal data in a structured, machine-readable format for transfer to another service where this is technically feasible.
Right to Object
You can object to BedPro processing your data for marketing purposes at any time. Marketing opt-outs are effective immediately upon confirmed receipt.
10. Minors and Underage Players
BedPro is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a mandatory part of the BedPro registration and KYC process.
If BedPro becomes aware that personal data has been collected from a minor – whether through false declaration at registration or any other means – that account will be immediately suspended, all data will be reviewed, any funds will be handled in accordance with our Terms and Conditions, and the data will be deleted or reported as required by applicable law.
If you believe a minor is using or has used a BedPro account, please contact us immediately at support@bedpro.onl. We will investigate and take action promptly. Protecting minors from online gambling is a non-negotiable commitment at BedPro.
11. Marketing Communications
BedPro may send you promotional communications about new games, PSL betting promotions, bonus offers, and platform updates. We will only do this where you have opted in to marketing communications during registration or subsequently updated your preferences to allow them.
Marketing communications from BedPro are sent via SMS, email, or push notification (if enabled). You can opt out of any or all marketing channels at any time by updating your account notification preferences, or by contacting support at support@bedpro.onl.
Players who have activated a self-exclusion, cool-down period, or any responsible gaming restriction on their BedPro account will be automatically removed from all marketing lists for the duration of the restriction and, in the case of permanent self-exclusion, indefinitely. This is not optional – BedPro does not send promotional messages to players who have indicated they need a break from gambling.
Unsubscribe any time: Every marketing email from BedPro includes a one-click unsubscribe link. Opting out of marketing does not affect your ability to receive transactional emails about your account, payments, or security.
12. Updates to This Privacy Policy
BedPro reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable data protection standards. When we make material changes, we will notify registered players via email or an on-screen notification at the next platform login before the changes take effect.
The most current version of the Privacy Policy is always published on this page with the "last updated" date clearly visible. Minor changes – such as corrections to wording or clarifications that do not affect the substance of your rights – may be made without direct notification.
If you disagree with a material change to this Policy, you may request account closure and withdrawal of your balance before the change takes effect. To do so, contact BedPro support in advance of the effective date of the change.
